Privacy Policy

Information We Collect 

Sensitive Information.  Scoop Health’s business operations necessarily involve the collection of Sensitive Information regarding potential members, participating members (“Member” or “Members”) and/or sponsoring entities (“Sponsoring Entities”) (collectively “Participants”). The Sensitive Information Scoop Health collects can be divided into three main categories:

  • Participant Identifying Information(“PII”). PII includes, but is not limited to, names, dates of birth, government-issued identification numbers, address, telephone numbers, email address, and unique Member identification numbers.
  • Participant Medical Information(“PMI”). PMI includes, but is not limited to, information related to the physical health, mental health, or condition of Participants, the provision of health care to the Participants, or payment for sharing of medical expenses to the Participants.
  • Participant Banking Information(“PBI”). PBI includes, but is not limited to, financial institution information, bank account numbers, routing numbers, credit card information, security codes, access codes, passwords or certain account information.

             PII, PMI, and PBI are collectively referred to as “Sensitive Information.”

Visitor Information.  Scoop Health collects various types of anonymous information about visitors to our website including, but not limited to, device-relate information (including browser type and IP address), server log information (including the date and time of your visit and browsing activity).  Scoop Health also collects information that you provide through forms on our website including requests for information and engaging in our registration process.  Scoop Health uses this information to better understand our visitors, provide services and information you request, and to enhance our services and user experience. 

Participant Information.  When Participants choose to participate in medical cost sharing through Scoop Health, we will also collect Sensitive Information as discussed above.  If you choose to link a bank account with Scoop Health, set up direct deposit, provide credit card information, or engage in direct banking/financial transaction with us, Scoop Health and its partners will collect PBI.  You acknowledge and agree that information you provide to Scoop Health through Enrollment123 will be treated by Enrollment123 in accordance with its respective privacy policy and by Scoop Health according to this Privacy Policy.

Cookies and Pixels.  Scoop Health uses cookies and/or pixels to customize Scoop Health and improve your overall experience with our site and services.  Scoop Health may store some personal information in a cookie and/or pixel.  Cookies, pixels, and other similar technologies are not required for site functionality.  You are not required to accept any cookies or pixels to access/use Scoop Health’s website.

Analytics Services.  Scoop Health uses third-party analytics tools, such as Google Analytics to collect information about the usage of our site.  The Analytics Services collect certain information about users including how often users visit this site, what pages they visit when they do, and what other sites they visited prior to coming to our site.  We use the information provided by these Analytics Service to improve this site.  You can prevent Google Analytics from recognizing you on return visits to our site by disabling cookies or you can opt-out of Google Analytics by installing Google Analytics Opt-out Browser Add-on.

 

HOW WE MAY USE OR DISCLOSE YOUR SENSITIVE INFORMATION

For Health Sharing Facilitation/Operations.  When and as appropriate, we may use and disclose your Sensitive Information to Sedera for health sharing facilitation/operations. 

Disclosure to Sponsoring Entity.We may disclose PII or summary PMI to your Sponsoring Entity.

To Comply with the Law.  We may use or disclose Sensitive Information about you when required to do so by federal, state, or local law. 

To Secure Vendors/Service Providers.  We may disclose your Sensitive Information to our secure vendors/service providers that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. 

Uses and Disclosure with Written Authorization.  Scoop Health will generally not disclose your Sensitive Information for any purpose not described in this Privacy Policy without your written authorization.  Furthermore, certain federal or state laws may impose a stricter privacy standard for certain Sensitive Information. If the laws are not preempted, Scoop Health will comply with the stricter law.

 

YOUR RIGHTS CONCERNING CERTAIN SENSITIVE INFORMATION

Right to Inspect and Copy Sensitive Information.  You have the right to inspect and obtain a copy of your Sensitive Information that may be used to make decisions about your medical cost sharing.  Upon written request by the Member, Scoop Health will make electronic records of Sensitive Information available within fifteen (15) days, and written records within (30) days.  If a written copy is requested, a reasonable fee for the costs of copying, mailing, or other supplies associated with the request will be charged. 

Right to Request Amendment of Sensitive Information.  If you feel that Sensitive Information about you is incorrect or incomplete, you may ask Scoop Health to amend the information.  Your request must be in writing and must provide the reasons for the requested amendment.  Scoop Health will communicate any approval or denial of an amendment of Sensitive Information.  If Scoop Health denies your request, you will be permitted to submit a statement of disagreement for inclusion in your records.

Right to Receive an Accounting of Certain Disclosures.  You have the right to request an accounting of certain Sensitive Information disclosures made during the six years prior to your request.  This accounting does not include: (i) disclosure made to you or pursuant to an authorization; (iii) incidental to other permitted disclosures; (iv) to correctional institution or law enforcement; or (v) other disclosures for which federal law does not require an accounting.  To request this accounting, the Member must submit a request in writing to Scoop Health. 

Right to Ask to Restrict the Use of Sensitive Information.  You have a right to request a restriction of uses and disclosures of your Sensitive Information.  You also have the right to restrict communication of their Sensitive Information if you inform Scoop Health at support@scoophealth.com that the communicating the information may endanger you.  Requests will be deemed unreasonable if they limit the access and use that is necessary for facilitating medical cost sharing.  There may also be policies on dependent access that authorizes your dependents to request certain restrictions.  Please note that while we will try and honor your request, we are not required to agree to any restriction.

Right to Request Alternative Communication Means or Locations.  Participants may request to receive communications concerning their Sensitive Information by alternative means or at alternative locations.  For example, Participants may ask to be called only at work rather than at home.  We will accommodate reasonable requests where a disclosure of all or part of Participants Sensitive Information otherwise could endanger the Participant.  In certain circumstances we will accept your verbal request to received alternative communications, however, we may also require Participant to confirm your request in writing.  All requests to modify or cancel a previous request for alternative communications must be in writing. 

Right to Notification. You have the right to be notified in the event that Scoop Health discovers a breach of your unsecured PMI. 

Right to Receive a Copy of this Privacy Policy.  A copy of this Privacy Policy will be posted on the Scoop Health website.  You are entitled to receive a paper copy of this Privacy Policy upon reasonable request. 

 

OTHER KEY PRIVACY INFORMATION

Former Participants.  If you are a former Participant in Scoop Health, these policies apply to you and we treat your information with the same care as the information of our current Participants.

Acceptance of This Privacy Policy.  By using and/or continuing to use the Scoop Health website, mobile application, or services, and/or the services of our partners, or providing us with Sensitive Information you agree to the terms and conditions of this Privacy Policy and any update hereto.  This policy may change from time to time and supersedes any early version. 

Changes to the Privacy Policy.  Scoop Health may modify this Privacy Policy without prior notice by posting a new version of this privacy policy, which is your responsibility to review.  Any changes to the Privacy Policy will be reflected on this page and will become effective immediately upon posting.  Scoop Health encourages you to periodically review this privacy policy to stay informed about how we are protecting the Sensitive Information that we collect. When material changes occur, we will do our best to notify Participants via email or through a notification on our site or mobile application. 

Complaints.  If you believe Scoop Health has violated this Privacy Policy or that your privacy has been violated, you can file a complaint in writing at the address listed below or by sending an email to support@scoophealth.com.  Scoop Health will not retaliate against you for filing a complaint.

Usage by Children.  Scoop Health’s services are not directed toward anyone under the age of 18.  If a parent or guardian determines that his or her child has created an account with Scoop Health and provided us with Sensitive Information, please contact us as outlined below. 

Questions.  If you have any question on our Privacy Policy or need to provide written notice, please contact us at:

Email: support@scoophealth.com

Mail at: Scoop Health, 1526 Campbell Rd #200, Houston, TX 77055

PRIVACY POLICY LAST UPDATED: August 23rd, 2019

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