Information We Collect
Sensitive Information. Scoop Health’s business operations necessarily involve the collection of Sensitive Information regarding potential members, participating members (“Member” or “Members”) and/or sponsoring entities (“Sponsoring Entities”) (collectively “Participants”). The Sensitive Information Scoop Health collects can be divided into three main categories:
- Participant Identifying Information(“PII”). PII includes, but is not limited to, names, dates of birth, government-issued identification numbers, address, telephone numbers, email address, and unique Member identification numbers.
- Participant Medical Information(“PMI”). PMI includes, but is not limited to, information related to the physical health, mental health, or condition of Participants, the provision of health care to the Participants, or payment for sharing of medical expenses to the Participants.
- Participant Banking Information(“PBI”). PBI includes, but is not limited to, financial institution information, bank account numbers, routing numbers, credit card information, security codes, access codes, passwords or certain account information.
PII, PMI, and PBI are collectively referred to as “Sensitive Information.”
Visitor Information. Scoop Health collects various types of anonymous information about visitors to our website including, but not limited to, device-relate information (including browser type and IP address), server log information (including the date and time of your visit and browsing activity). Scoop Health also collects information that you provide through forms on our website including requests for information and engaging in our registration process. Scoop Health uses this information to better understand our visitors, provide services and information you request, and to enhance our services and user experience.
Analytics Services. Scoop Health uses third-party analytics tools, such as Google Analytics to collect information about the usage of our site. The Analytics Services collect certain information about users including how often users visit this site, what pages they visit when they do, and what other sites they visited prior to coming to our site. We use the information provided by these Analytics Service to improve this site. You can prevent Google Analytics from recognizing you on return visits to our site by disabling cookies or you can opt-out of Google Analytics by installing Google Analytics Opt-out Browser Add-on.
HOW WE MAY USE OR DISCLOSE YOUR SENSITIVE INFORMATION
For Health Sharing Facilitation/Operations. When and as appropriate, we may use and disclose your Sensitive Information to Sedera for health sharing facilitation/operations.
Disclosure to Sponsoring Entity.We may disclose PII or summary PMI to your Sponsoring Entity.
To Comply with the Law. We may use or disclose Sensitive Information about you when required to do so by federal, state, or local law.
To Secure Vendors/Service Providers. We may disclose your Sensitive Information to our secure vendors/service providers that perform functions on our behalf or provide us with services if the information is necessary for such functions or services.
YOUR RIGHTS CONCERNING CERTAIN SENSITIVE INFORMATION
Right to Inspect and Copy Sensitive Information. You have the right to inspect and obtain a copy of your Sensitive Information that may be used to make decisions about your medical cost sharing. Upon written request by the Member, Scoop Health will make electronic records of Sensitive Information available within fifteen (15) days, and written records within (30) days. If a written copy is requested, a reasonable fee for the costs of copying, mailing, or other supplies associated with the request will be charged.
Right to Request Amendment of Sensitive Information. If you feel that Sensitive Information about you is incorrect or incomplete, you may ask Scoop Health to amend the information. Your request must be in writing and must provide the reasons for the requested amendment. Scoop Health will communicate any approval or denial of an amendment of Sensitive Information. If Scoop Health denies your request, you will be permitted to submit a statement of disagreement for inclusion in your records.
Right to Receive an Accounting of Certain Disclosures. You have the right to request an accounting of certain Sensitive Information disclosures made during the six years prior to your request. This accounting does not include: (i) disclosure made to you or pursuant to an authorization; (iii) incidental to other permitted disclosures; (iv) to correctional institution or law enforcement; or (v) other disclosures for which federal law does not require an accounting. To request this accounting, the Member must submit a request in writing to Scoop Health.
Right to Ask to Restrict the Use of Sensitive Information. You have a right to request a restriction of uses and disclosures of your Sensitive Information. You also have the right to restrict communication of their Sensitive Information if you inform Scoop Health at email@example.com that the communicating the information may endanger you. Requests will be deemed unreasonable if they limit the access and use that is necessary for facilitating medical cost sharing. There may also be policies on dependent access that authorizes your dependents to request certain restrictions. Please note that while we will try and honor your request, we are not required to agree to any restriction.
Right to Request Alternative Communication Means or Locations. Participants may request to receive communications concerning their Sensitive Information by alternative means or at alternative locations. For example, Participants may ask to be called only at work rather than at home. We will accommodate reasonable requests where a disclosure of all or part of Participants Sensitive Information otherwise could endanger the Participant. In certain circumstances we will accept your verbal request to received alternative communications, however, we may also require Participant to confirm your request in writing. All requests to modify or cancel a previous request for alternative communications must be in writing.
Right to Notification. You have the right to be notified in the event that Scoop Health discovers a breach of your unsecured PMI.
OTHER KEY PRIVACY INFORMATION
Former Participants. If you are a former Participant in Scoop Health, these policies apply to you and we treat your information with the same care as the information of our current Participants.
Usage by Children. Scoop Health’s services are not directed toward anyone under the age of 18. If a parent or guardian determines that his or her child has created an account with Scoop Health and provided us with Sensitive Information, please contact us as outlined below.
Mail at: Scoop Health, 1526 Campbell Rd #200, Houston, TX 77055